Moon Palace Cancun Hotel, Cancun - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Carretera Cancun-Chetumal Km 340, Cancun, Mexico, 77500

Moon Palace Cancun, a AAA Four Diamond property, is renowned for its luxurious amenities set against the backdrop of the stunning Mexican Caribbean. The resort offers two distinct sections, Nizuc and Sunrise, ensuring a variety of experiences for all guests. It features a 27-hole Jack Nicklaus Signature golf course, recognized as one of the best in the region. Each detail is designed to provide exceptional service and unforgettable stays.

Location

Located just 15 km from Cancun, Moon Palace Cancun is easily accessible and surrounded by noteworthy attractions. The nearby Xoximilco and Ventura Park enhance the local experience, while the resort's own private beach offers a serene escape. Guests can enjoy seamless transportation options to explore the vibrant culture and natural beauty of the surrounding area.

Rooms

The resort provides a comprehensive selection of accommodations, including superior suites with breathtaking sea views and private terraces. Notable features include a living room, double whirlpool tub, and fully stocked minibar, with options for both king-sized and double beds. Some rooms offer direct access to private pools, enhancing leisure experiences for families.

Eat & Drink

Moon Palace Cancun boasts a variety of onsite dining options, featuring world-class restaurants that cater to diverse culinary preferences. Guests can indulge in unlimited upscale dining, with flavors from across the country, enjoyed alongside lively mariachi performances. Signature dishes and quality service are a hallmark throughout the different establishments.

Leisure & Business

The resort is a hub of entertainment, offering activities suitable for all ages, including a modernized video game lounge and a vast, well-maintained golf course. Awe Spa provides luxurious treatments that incorporate regional ingredients, along with restorative massages and calming facials. Guests can enjoy poolside amenities and various outdoor activities year-round.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Deluxe Room

Max:

4 persons

45 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

Superior Junior Suite

Max:

2 persons

65 m²

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

Check Prices

Superior Deluxe Room

Max:

4 persons

45 m²

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

Check Prices

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Getting around

Explore available ways to reach your dream destination

City Center

Cancun 11.9 mi

Airports

Cancun (CUN) 7.6 mi

Isla Mujeres (ISJ) 24.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Golf Course

“The Moon Palace's golf course was in pristine condition, with smooth greens and tightly mown fairways that made every hole enjoyable.” view full review

Delicious Meals

“Every meal we had was really good, from the poolside service to sit-down dinners; the food was consistently delicious and beautifully prepared.” view full review

Very nice Spa

“The AWE Spa was a highlight of our trip; Amy's massage was excellent and truly relaxing, making it a must-visit during our stay.” view full review

Luxurious Suites

“The presidential suite was spacious, impeccably clean, and beautifully decorated, offering a perfect oceanfront view that enhanced our entire experience.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Off-site parking lot
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Cycling
Tennis court
Golf course
Pool tables
Table tennis
Yoga class
Sports trainer
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Special diet menus

Business

Business center
Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Steam room
Jacuzzi
Public Bath

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Cancun-Chetumal Km 340, Cancun, Mexico, 77500

Map view

Carretera Cancun-Chetumal Km 340, Cancun, Mexico, 77500

City landmarks

Moon Palace

2600 ft

Spa Center

Spa

4000 ft

Moon Palace Golf Club

4000 ft

Amusement & Theme Parks

Xoximilco

1.9 mi

Amusement & Theme Parks

Ventura Park Cancun

2.7 mi

Carr. Cancun - Tulum

Piston Pueblo

1.8 mi

Golf Course

Riviera Cancun Golf Resort

1.8 mi

Amusement Park

Wet 'n Wild

2.6 mi

Golf Course

Cancun Country Club

3.0 mi

Golf Course

TPC Cancun Country Club

3.0 mi

Nearby

Events

Moon Palace Arena

1800 ft

Restaurants

Momo

4500 ft

Moon Palace Complex Adjacent to lobby

Bugambilias

4500 ft

Carretera Federal 307 Km 340 Moon Palace

Palapa Fragata

4400 ft

Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort

Arrecifes

2700 ft

Carretera Cancun-Chetumal Km. 36.5 Nizuc - Moon Palace

Reviews and Ratings

Feedback from previous guests about their experience

78%

liked the resort and would come back again

Friendly staff

Clean and comfortable rooms

Long distances

Limited breakfast options

7.8/10

Very good

Rooms

7.7

Location

7.2

Service

9.5

Dining

7.2

4.5/5 based on 36775 reviews

#50 of 272 hotels in Cancun based on Tripadvisor

Olivia

United Kingdom, January 2025

7.4/10

I had a lovely stay at this hotel with stunning, well-kept rooms and incredibly attentive service. The staff's friendliness made all the difference, especially Ernesto, the Dancing Chef, who served us delicious ice cream by the pool. However, the location wasn't ideal for swimming due to health concerns and the dining could use a bit more variety. Overall, I found great value for money during my stay.

Rooms

8.0

The rooms were stunning and well looked after, but I found it quite loud at times.

Service

10.0

The service was incredibly attentive and the staff was friendly and helpful.

Location

5.0

The area was cordoned off completely due to health and safety concerns, which impacted our experience.

Dining

7.0

The dining was surprisingly good quality for a buffet that serves almost all day, but more variety would be appreciated.

Facilities

8.0

The facilities were decent and well-maintained, contributing to a comfortable experience.

John

United Kingdom, January 2025

8.4/10

I had a mixed experience at this hotel. The rooms were awesome and the staff went above-and-beyond, but the pool area was incredibly crowded and finding a chair was a real challenge. The food was delightful and the service was top-notch, but it was disappointing to wait for our room due to a lengthy sales pitch. Overall, I loved the ambiance and the service but wished the pool area was less packed.

Rooms

9.0

The rooms were awesome, and the staff helped us sort everything out which was truly appreciated.

Service

10.0

The service was incredible; the staff waited on us hand and foot with our cabana and unlimited drinks, all while keeping a friendly smile.

Location

9.0

The hotel had beautiful surroundings that made it feel luxurious, perfect for relaxation.

Dining

9.0

The food was genuinely amazing and started serving early, which was great for early risers.

Facilities

5.0

The pool was quite huge, but unfortunately, it became too crowded to enjoy because there were hardly any chairs available.

Amelia

United Kingdom, January 2025

7.0/10

I had a mixed experience at this hotel. The location is ideal with lots of amenities nearby, and the staff were wonderfully friendly. However, the room could have used a thorough cleaning as it smelled a bit musty. Dining options weren’t great either, particularly at breakfast. Still, the facilities were enjoyable and added to the overall experience.

Rooms

6.0

The room was quite massive, located right outside where the Flow Rider is, but it did have a noticeable smell of mold or mildew which was a bit off-putting.

Service

9.0

The staff treated us like friends and were always quick to resolve any issues, making our stay memorable. Special thanks to Angel, Juan, Moises, and Dayli for their exceptional service.

Location

7.0

The location is really special with many unique features that cater to vacationers, but the beach area itself was disappointing, lacking a lively atmosphere.

Dining

5.0

The dining experience was hindered by limited options, particularly at breakfast where I found myself waiting in long lines for an omelette. The overall selection could use improvement.

Facilities

8.0

The facilities were quite nice and added value to our stay, especially the pool area, which was well-maintained.

Isaac

United Kingdom, December 2024

6.8/10

I had a mixed experience at the hotel. The rooms were spacious and clean with beautiful views, but I was disappointed that my family and I were placed in rooms that were far apart. The service was outstanding, with friendly staff who were eager to help throughout our stay. However, the location was not ideal, as it was quite a distance from the main attractions and the beach area. Dining was a highlight, with amazing staff and tasty options available almost all day.

Rooms

7.0

The rooms were very clean, spacious, and offered beautiful views, but we ended up quite far from each other, despite requesting to be close to family.

Service

9.0

The service was beyond helpful, with warm and friendly staff who worked hard to make our stay enjoyable.

Location

5.0

The location was a bit disappointing as it was further from the Hotel Zone and the beach area was largely empty.

Dining

8.0

Dining was great with friendly staff, and we enjoyed delicious meals throughout the day.

Facilities

6.0

Facilities were decent, but not as accessible due to the hotel's layout.

David

United States of America, December 2024

8.6/10

I had a great stay at the hotel, enjoying the clean and comfortable surroundings. The staff was incredibly friendly and went above and beyond to ensure we had everything we needed. While the dining options at the buffet were surprisingly good, I wished for a little more variety at breakfast. The location was mostly quiet, but the long distances were a bit tiresome. Overall, I think it's good value for money, though not perfect.

Rooms

9.0

The rooms were nice and comfortable, and I really appreciated the extra touches like the hammock and deck furniture for enjoying the sunrise.

Service

10.0

The service was outstanding! Staff members were enthusiastic and always ready to help, making dining a breeze as they carried plates for me.

Location

7.0

The hotel's location was a bit further from the main Hotel Zone than I expected, but it had a nice mix of activities and quiet spaces.

Dining

8.0

The buffet was surprisingly good quality and had a decent variety for a place that serves three meals a day.

Facilities

9.0

I found the facilities to be quite enjoyable, especially the pools, which were well-maintained.

Friendly staff

Long distances

William

United Kingdom, November 2024

8.0/10

I recently stayed at the resort and was thoroughly impressed with the quality of the rooms and the overall service. The location, while a bit further from the main attractions, offered a unique and peaceful environment. However, I found the dining options to be somewhat lacking, especially during breakfast. Overall, it was a great experience with a few minor hiccups.

Rooms

9.0

The room at the Grand section of the resort was fantastic and much higher quality than what I've experienced at a similar resort in the area.

Service

9.0

All the staff were friendly and attentive, from the front desk to the entertainment team, which made the stay even more enjoyable.

Location

8.0

The location was fantastic, especially being away from the main resort at the Golf Villas, which provided a quieter experience.

Dining

6.0

The dining options were decent, but I felt that breakfast could use more variety for a truly satisfying start to the day.

Facilities

8.0

The facilities were well maintained, and I particularly enjoyed the pool area.

Steven

United States of America, September 2024

8.8/10

I had a lovely stay at this hotel. The rooms were clean and comfortable, and I really appreciated the hot tubs and hammocks on each patio. The service was exceptional, with staff going out of their way to meet our needs. However, the walls felt a bit thin, as I could hear voices and snoring from neighboring rooms, which disturbed my peace a little. Overall, it was a great experience, but the noise issue was a downside.

Rooms

7.0

The rooms were clean and comfortable but not ADA compliant. I enjoyed having hot tubs and hammocks on the patio, but the noise from neighboring rooms was an issue.

Service

10.0

The service was beyond wonderful. The staff was incredibly accommodating and made sure we had everything we needed for our meals.

Location

9.0

The location was awesome and mostly quiet, striking a good balance with activities for everyone.

Dining

8.0

The dining experience was surprisingly good for an all-day buffet, especially with the early opening time. Jorge Baas and his team made it special.

Facilities

9.0

The facilities were well-maintained and quite impressive, with a nice pool area.

Beverly

United States of America, September 2024

8.2/10

I had a pleasant stay at this hotel, where the friendly staff made my experience enjoyable. The rooms, while modern, could use some soundproofing as it got quite loud at times. The location wasn't exactly what I expected since it was a bit further from the hotel zone. Overall, it was a good value for money, with great amenities and a fun atmosphere, but I wish the beach had better water access.

Rooms

7.0

The rooms were modern but a bit noisy at times. The liquor dispenser was a fun touch!

Service

10.0

The service was fantastic, especially from Vivi and Geraldo in Area 5. They were super friendly and attentive.

Location

7.0

The hotel is accessible by a 30 min shuttle or a $25 cab ride, but I found it a little further from the Hotel Zone than I realized.

Dining

8.0

I enjoyed a good continental-style breakfast with no overcooked food, which was a pleasant surprise.

Facilities

9.0

The facilities were quite nice. There were plenty of activities like beach volleyball and aqua exercise, which kept things lively.

Friendly staff

Noisy rooms

Jennifer

United States of America, August 2024

6.8/10

The hotel location is pretty good, being close to the beach and easy to navigate with golf buggies. The rooms were spacious and clean, though not perfect with some delay upon check-in. The pool was a bit of a letdown as it got overcrowded, making it hard to find a place to relax. Overall, it's a nice spot for families but could improve on room access and pool space.

Rooms

7.0

I found the rooms to be spacious and clean, but there was a bit of a wait when I checked in, which wasn't ideal.

Service

8.0

The service was generally friendly and accommodating, especially from the staff at the pool who served ice cream.

Location

8.0

The location is decent, right by the beach and easy to get around with golf buggies, which was convenient.

Dining

6.0

The dining options were okay, but as a vegetarian, I found the selection a bit limited. However, the breakfast opened early, which was great for early risers.

Facilities

5.0

The facilities were generally nice, but the pool area became too crowded at times, making it difficult to find a spot to relax.

Terry

United States of America, July 2024

9.0/10

The hotel offers a fantastic beachfront location with stunning ocean views, and my room even had a hammock on the balcony which was a lovely touch. The staff, especially Vivi and Geraldo, were incredibly friendly and attentive, making my stay much more enjoyable. On the downside, although the room features were great, it did feel a bit small for my liking, and the dining options could use some improvement with more variety. Overall, it's a beautiful place to unwind, but a few areas could elevate the experience further.

Rooms

8.0

The room was clean and comfortable, with a drink dispenser and a mixer, which I found fantastic. However, it felt a bit smaller than I expected.

Service

10.0

The service was top-notch, especially from Vivi and Geraldo. They were always smiling and eager to help. I appreciated how polite and attentive they were throughout my stay.

Location

9.0

The hotel is easily accessible, whether you take a $25 cab ride or a 30-minute shuttle. It's set in a lovely area that feels safe and exclusive.

Dining

7.0

While the Nizuc buffet had a wide selection of food, I felt that the variety could be improved, especially for a longer stay.

Facilities

9.0

The facilities were impressive, especially the pool area which was well-maintained. It made for a very relaxing atmosphere.